Refund policy

 

Last updated: June 2026

At NEXBORN, we are committed to delivering premium performance apparel and ensuring customer satisfaction. If you are not fully satisfied with your purchase, please review our policy below.

RETURN ELIGIBILITY 

Customers may request a return within 14 days of receiving their order.

To qualify for a return, products must:

  • Be unworn and unused.

  • Be unwashed.

  • Have all original tags attached.

  • Be returned in their original condition.

Items that do not meet these requirements may not be eligible for a refund or exchange.

NON-RETURNABLE ITEMS

The following items cannot be returned:

  • Sale or discounted items.

  • Clearance items.

  • Gift cards.

  • Products that have been worn, washed, damaged, or altered after delivery.

SIZE ISSUES

Customers are encouraged to carefully review our size guides before placing an order.

If an incorrect size is ordered, customers may contact us for assistance. Depending on the situation, NEXBORN may offer:

  • Store credit.

  • A discounted replacement order.

  • A size exchange, subject to customer responsibility for all shipping costs.

Due to the high cost of international shipping, free size exchanges are not available.

RETURN SHIPPING COSTS

Customers are responsible for all return shipping costs unless:

  • The wrong product was received.

  • The product arrived damaged.

  • The product has a manufacturing defect.

Original shipping charges are non-refundable.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS  

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please provide:

  • Your order number.

  • Clear photographs of the item.

  • Photographs of the packaging if applicable.

After reviewing your request, NEXBORN may provide:

  • A replacement product.

  • Store credit.

  • A full refund.

REFUNDS

Once an approved return is received and inspected, refunds will be issued to the original payment method.

Refunds typically appear within 5–10 business days, depending on your payment provider.

Shipping charges are not refundable.

CUSTOMS DUTIES AND IMPORT TAXES

International customers are responsible for any customs duties, taxes, or import charges imposed by their local authorities.

NEXBORN is not responsible for customs delays or additional charges incurred during international delivery.

CONTACT US

For any return, refund, or exchange inquiries, please contact:

nexborn@nexbornwear.com

Please include your order number and a detailed description of your request.