Last updated: July 2026

At NEXBORN, we are committed to delivering your order as quickly and safely as possible. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

ORDER PROCESSING 

All orders are processed within 2 business days after payment has been successfully received.

Orders are processed Monday through Friday, excluding public holidays.

Once your order has been placed, you will receive an order confirmation email. After your order has been packed and dispatched, you will receive a shipping confirmation email containing your tracking information.

SHIPPING DESTINATIONS

NEXBORN proudly ships worldwide.

Please note that shipping availability may vary depending on your location and local carrier services.

SHIPPING COSTS

Shipping costs are calculated at checkout based on:

• Delivery destination

• Package weight

• Selected shipping method

The final shipping cost will be displayed before you complete your purchase.

DELIVERY ESTIMATES 

Estimated delivery times begin once your order has been dispatched.

While we strive to deliver every order as quickly as possible, delivery times are estimates only and may vary depending on:

• Customs clearance procedures

• Carrier operations

• Weather conditions

• Public holidays

• Peak shipping periods

• Other circumstances beyond our control

We appreciate your patience and understanding should unexpected delays occur.

ORDER TRACKING 

All orders include tracking.

Once your order has been shipped, you will receive an email containing your tracking number so you can monitor your shipment throughout its journey.

CUSTOMS DUTIES AND IMPORT TAXES 

International orders may be subject to customs duties, import taxes, or other fees imposed by your country's customs authorities.

These charges are the responsibility of the customer and are not included in the purchase price or shipping costs.

NEXBORN is not responsible for customs delays or additional charges incurred during international delivery.

INCORRECT SHIPPING ADDRESS 

Customers are responsible for providing a complete and accurate shipping address at checkout.

NEXBORN is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete address information provided by the customer.

LOST OR DELAYED SHIPMENTS 

If your order appears to be delayed or lost during transit, please contact us as soon as possible.

We will work with the shipping carrier to investigate the shipment and keep you informed throughout the process. While we will make every reasonable effort to assist, resolution times may vary depending on the carrier's investigation procedures.

CONTACT US

If you have any questions regarding shipping or delivery, please contact us:

Email: nexborn@nexbornwear.com

Please include your order number so we can assist you as quickly as possible.